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FREQUENTLY ASKED QUESTIONS

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General Questions

[/vc_column_text][vc_toggle title=”Which product for me?” color=”orange” css_animation=”top-to-bottom” el_id=”1517233810725-2d7c94ad-2dbf”]Find your industry in our example industries page, if your industry is not there the please visit our general business page. If you are still wondering which product is best suited to your business please feel free to contact us.[/vc_toggle][vc_toggle title=”Can I build my own forms?” color=”orange” css_animation=”top-to-bottom” el_id=”1529596141567-e4fa0ccc-ef0e”]

Yes – both iPEGS Direct & iPEGS Remote have an easy to use form builder.

[/vc_toggle][vc_toggle title=”Where is my data stored if I submit forms to the iPEGS Portal?” color=”orange” css_animation=”top-to-bottom” el_id=”1517233967545-60280a20-70e3″]iPEGS stores data on Amazon AWS servers located in London.[/vc_toggle][vc_toggle title=”Is my data secure?” color=”orange” css_animation=”top-to-bottom” el_id=”1517324614621-d5726392-abc0″]Yes – iPEGS is Cyber Essentials and IASME GDPR Governance Standard Certified. To read out Privacy Policy please click here.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_column_text css_animation=”top-to-bottom”]

iPEGS Direct

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The iPEGS Direct App only works on iPads and Android Tablets.

[/vc_toggle][vc_toggle title=”Does iPEGS Direct work offline?” color=”orange” css_animation=”top-to-bottom” el_id=”1519035242313-37ea2f5d-7c81″]

Yes – The iPEGS Direct App does work offline. Forms are always available and can be completed and saved offline. An internet connection is only needed to login and to submit form to the iPEGS portal or other cloud portals. Please note that an internet connection is required to receive any updated or new forms.

[/vc_toggle][vc_toggle title=”What is a User Licence?” color=”orange” css_animation=”top-to-bottom” el_id=”1519035267266-cc19ea9e-5306″]

A user licence enables you to access the iPEGS Direct App and associated forms that have been assigned to that user. You can access and complete as many forms as you like which is included in the monthly licence fee.

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Yes – iPEGS Direct also has Web Forms but a user account is required to be able to access the form. An internet connection is also required.

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iPEGS Remote

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The iPEGS Remote App will work on any iOS or Android device (phones & tablets)

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Yes – The iPEGS Remote App does work offline. Forms can be completed and saved offline. An internet connection is only needed to login and to submit form to the iPEGS portal. Please note that an internet connection is required to receive any newly published forms.

[/vc_toggle][vc_toggle title=”What is a Form Credit?” color=”orange” css_animation=”top-to-bottom” el_id=”1519035352176-c36100f6-ae91″]

Each time a form is successfully submitted to your account you will be charged 1 form credit. The form can be any size and number of pages. If you run out of form credits forms can still be submitted but you will not be able to access them until you purchase more credits.

[/vc_toggle][vc_toggle title=”Can I complete an iPEGS Remote Form on a Laptop/PC?” color=”orange” css_animation=”top-to-bottom” el_id=”1522746392058-6ed12168-966e”]Yes – iPEGS Remote has 2 types of Web Forms. Anonymous (anyone with the Web Form URL can complete the form) or User which requires the user to login.  An internet connection is also required.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”120px”][/vc_column][/vc_row]